Privacy Policy

LAST UPDATED: 15.08.2024

SRKH Technologistics Pvt. Ltd. ("LOCO", "we", "us", or "our"), operating the website www.loco.co.in ("Website"), recognizes the importance of protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website or use our services. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect the following personal information:

a) Contact details: Name, email address, mobile number, phone number, street address, city, state, pincode, country, and IP address.

b) Payment and billing information: Billing name and address, payment method (excluding credit card details).

c) User-generated content: Information you post on our Website or on third-party social media platforms associated with LOCO.

d) Demographic information: Data about events you like, intend to participate in, tickets you purchase, or any other information provided during your use of our Website.

e) Technical information: IP address, browser type, operating system, device information, site visit duration, pages accessed, and referral sources.

1.2 Methods of Collection

a) Direct collection: Information provided when you register, purchase tickets, or communicate with us.

b) Passive collection: Using tracking tools such as Google Analytics, Google Webmaster, browser cookies, and web beacons.

c) Third-party sources: Information obtained from integrated social media features or other third-party services.

2. USE OF PERSONAL INFORMATION

We may use your personal information for the following purposes:

a) Communication: Contacting you for purchase confirmations, promotional purposes, or responding to your inquiries.

b) Service improvement: Customizing your experience and enhancing our products and services.

c) Analytics: Analyzing site trends and user interests to improve our Website and offerings.

d) Security: Protecting our company, customers, and Website.

e) Marketing: Sending information about promotions, offers, or new features/products.

f) Transactional communications: Sending emails or SMS regarding your account or purchases.

g) Legal compliance: As required by applicable laws and regulations.

3. SHARING OF INFORMATION

We may share your information with:

a) Service providers: Third parties who perform services on our behalf, including payment processors and transactional message processors.

b) Event organizers: Parties responsible for fulfilling purchase obligations.

c) Business partners: Including third-party event sponsors or venue operators.

d) Legal authorities: In response to court orders, subpoenas, or government requests.

e) Successors: In the event of a business transaction such as a merger or acquisition.

4. DATA RETENTION AND SECURITY

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. YOUR RIGHTS AND CHOICES

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:

a) Access and correct your personal information.

b) Opt-out of marketing communications by emailing unsubscriber@loco.co.

c) Withdraw consent for the collection and use of your personal information.

6. CHILDREN'S PRIVACY

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

7. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes as required by law and post an updated copy on our Website. Your continued use of our Website after such modifications will constitute your acknowledgment of the modified Privacy Policy.

8. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, and rules made thereunder, the contact details of the Grievance Officer are:

Devinder Kumar

SRKH Technologistics Pvt. Ltd.

0-1-43 P. V. K P/Vihar, Palam Vihar, Gurgaon- 122017, Haryana, India

Email: info@loco.co.in

Phone: 9625724488

9. JURISDICTION AND GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.

By using our Website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

For any questions or concerns regarding this Privacy Policy, please contact us at info@loco.co.in .